Shipping and Delivery
Worldwide shipping
We guarantee that will ship your order after processing it. Estimated processing time is between 3 and 5 business days.
Delivery time for Regular Shipping option is usually 7 - 14 business days after shipping date, but in some cases, you may need to wait few more days, since all our goods are sent from Europe.
Delivery time for DHL Express shipping is usually up to 7 business days.
The time of delivery does not include non-working days of the incoming and outgoing operator, the time when the package can be delayed at customs, and holidays of the incoming and outgoing operator. Order normally should be delivered to your home address, but in some case and some countries you will be invited to pick up your order in post office point. Due to extra post office security checks it can happen that shipment take longer to reach you. Delays in shipments can also be expected in the busy holliday seasons, when operators handling of shipment goes much slower.
Shipping cost is not included in product price. We charge shipping costs $15 for all orders in total amount below $200 and EUR 12 for all orders in total amount below EUR 200. For orders in total amount above $200 (EUR200), DHL Express shipping is included and free of charge. If you want DHL Expr3ss shipping for orders in amount below $200 (EUR 200), shipping cost is EUR25/$25.
The price shown with the product does not include customs fee and local taxes that could occur in the country of the recipient. Please inform yourself about customs regulation in your country and contact your local customs office. We don't control and cover these costs. In some cases, when your order goes through customs procedure, you may get information in notice form, with further instructions regarding paying customs fee in order finish delivery process. Please be aware of this notice and participation of customs service in delivery process. It also may affect on delay of your order.
Where do you deliver to?
We are proud that HELENADIA provides WORLDWIDE shipping.
Order tracking
For most of the country’s carriers provide tracking number that we will email to you after sending your ordered items, so you can track shipping progress. In some cases, depending on destination country tracking number status may be late, so please be patient.
Delivery in Serbia
The delivery of the package is carried out by a courier service which is only possible on the territory of Serbia without Kosovo. The shipping cost is free of charge for all purchases in the total amount above RSD 4.000,00. For purchases below RSD 4.000,00 the shipping cost is paid according to official price list of comapny YU-PD Expresss d.o.o. Beograd. When you receive the package you need to sign an acknowledgment of receipt. Delivery is carried out via the DExpress courier service (YU-PD Express d.o.o.)
The deadline for delivery is at the latest 3 working days from the date when the product was purchased (weekends do not count).
The shipping cost is paid in cash to the courier when you have chosen the option of cash on delivery, with other options (card, e-banking or money order), the transport costs are calculated into the specification of costs.
Delivery is carried out from 8 am – 4 pm, you need to make sure that at the delivery date, which we will inform you of via an e-mail, a person will be at the designated address who can receive the package. In case your courier fails to find anyone at the designated address he/she will try to contact you via the telephone number you left in the order form. The delivery will be attempted twice, after which the product will be returned to HelenaDia, shop. In case you are not sure whether you will be at the delivery address at the time of delivery, we highly recommend that you leave an alternative address where the product can be delivered. In the field where you should leave your personal data you also have a comments field, please enter any notes. Still, please bear in mind that delivery is carried out via the courier service, therefore, a certain amount of flexibility should be present.